FAQs
Traveling can be unpredictable, but we’ve got the answers to keep you prepared.
Click on the cart icon in top right corner of the page to view what’s currently in your cart. If you’d like to change your order once your payment has already been processed, please contact us.
We ship throughout the continental US, and limited provinces in Canada. We’re growing everyday, so make sure you follow us on social media (@iFLYluggage) for updates on where we’re headed next.
Unfortunately, we are unable to ship to P.O. boxes.
USA: The cost of shipping on all luggage is $25 USD. Shipping is FREE for orders over $125 USD.
CANADA: The cost of shipping on all luggage is $25 CAD. Shipping is FREE for orders over $200 CAD.
Within 1-3 business days of placing your order, our team processes your order and sends you a tracking number so you can track your order's progress.
Yes! All iFLY luggage is covered by our 20-year warranty and all X Series luggage is covered by our LIFETIME warranty! (All integrated electronics are limited to a one-year warranty.)
For details about our warranty, check our warranty details.
Visit our warranty registration page, and fill out our registration form. It should take all of 30 seconds to register.
Once you complete the registration form, you will receive an email requesting to reply with your proof of purchase, to confirm the warranty registration. The receipt must show the merchant's name, the date of purchase, and the luggage that was purchased.
At times, travelling can be difficult and things happen that are often out of your control. When they do, remember that we’re here for you. Get in touch with us. Someone from our customer care team will be in touch to help you.
You can return or exchange your luggage within 15 days of purchase provided that your luggage was never used. However, return shipping costs are at your expense. Get in touch with our team, so we can make the process as smooth as possible!
Refunds will be processed within 5-7 business days of the item(s) being received in good condition at our warehouse facility.