Warranty Details

The policy below governs iFLY’s warranty and claim policy. Its purpose is to help our customers and ensure the integrity of our warranty and claims process. “We” is understood to mean iFLY as a brand (“iFLY”), which includes the brands iFLYSmart, X Series by iFLY, VACAY and Sammy’s, as well as representatives of the Brand.

If you have a concern or issue with the workmanship and/or quality of an iFLY product that you have purchased, and (i) have duly completed a warranty activation form and submitted a copy of a valid receipt or proof of purchase or (ii) have a copy of a valid receipt or proof of purchase on-hand, you may have a valid claim that would be covered by this policy as further described below.

Our warranty generally covers only defects in materials and workmanship. Damage that would be considered a defect related to materials and workmanship includes some, but not all, instances of cracks or breaks of component parts, including the shell, material, wheels or handles that render the luggage no longer usable.

If iFLY determines that a claim is valid, iFLY will, in its sole discretion, determine whether it will replace a product in full or whether it will replace a specific component part.

This warranty does not cover, among other things, cosmetic damages, dents, scuffs, wear and tear, scratches or stains, fabric rips or tears due to normal wear and tear following use, damage to personal belongings, or any damage whatsoever that is caused by or related to the mishandling or negligence of an airline, baggage handler, common carrier or any party other than iFLY. This warranty is not transferrable and does not cover consequential damages or loss of use. This warranty is only valid if the product was initially purchased by the claimant from one of our authorized retail partners, namely Walmart, Sam’s Club, Target, Nordstrom, Kohl’s, TJ Maxx, Burlington and other select retailers in the United States, and Canada.

We reserve the right in our sole discretion to decline or void any warranty claim, or fulfill it only in part, if we deem that a claim is invalid or ineligible.

In the event we determine that you have a valid claim, we will take care of the shipping fees, handling fees and any other fees that may be incurred in the process of fulfilling your claim, provided that you are a resident of and have a non-PO Box shipping address located in the continental United States of America or Canada. If you do not have a shipping address located within the geographic locations mentioned, shipping fees will be at your expense.

We cannot guarantee an exact replacement of your item, as we can only offer replacements based upon our in-stock item availability. Warranty claims are not eligible for a refund.

Before leaving an airport or travel station, examine your luggage carefully. If you notice damages, file a report immediately with your airline or common carrier. Such damage is not iFLY's responsibility. However, you can be sure that we will always do our best to make things right for you.

Length of warranty coverage: Each product will specify on accompanying hangtags or packaging the length of the applicable warranty coverage period. If such hangtags or packaging do not mention the applicable warranty coverage period, please refer to the table below.

General Warranty Periods by Product Category
Product	Warranty Period
Luggage	10 years, 20 years, 25 years, or lifetime, depending on the product
Travel Accessories	2 years
Special Components Within a Product
USB ports and/or wires	60 days from the date of purchase
TSA Lock	Not covered under warranty

 

Making a Claim 

If your product is damaged, and you believe you have a valid claim, you must provide us with the relevant and necessary information surrounding your claim by completing a claim form and the steps specified therein or those communicated to you by a customer support representative.

To file a claim, please contact us through our contact form. One of our customer care specialists will contact you to proceed with the required steps to process your claim. Please note that proof of purchase (receipt) or a warranty registration is required to process a claim.

We do not tolerate, under any circumstances, verbal or physical abuse, threats or foul language of any kind, any instance of the foregoing will immediately result in the end of any applicable claims process.