FAQ

Orders

How do I change or edit my order?

Click on the cart icon in top right corner of the page to view what’s currently in your cart. If you’d like to change your order once your payment has already been processed, please contact us.

Shipping

Where does iFLY ship to?

We ship throughout the continental US, and limited provinces in Canada. We’re growing everyday, so make sure you follow us on social media (@iFLYluggage) for updates on where we’re headed next.

Do you ship to P.O. boxes?

Unfortunately, we are unable to ship to P.O. boxes.

How much does shipping cost?

USA:

  • The cost of shipping on all luggage is $25 USD.
  • Shipping is FREE for orders over $125 USD.

CANADA:

  • The cost of shipping on all luggage is $25 CAD.
  • Shipping is FREE for orders over $200 CAD.

Can I opt for 1-2 day delivery?

We ship within 1-2 business days to California addresses.

How long will it take to receive my order?

When you check out, depending on where you’re located, you’ll see exactly how long it takes for delivery. Our shortest delivery time is 1 business day (for certain west coast areas) and our longest delivery time is 8 business days (for certain east coast areas). 

How do I track my order?

Within 1-3 business days of placing your order, our team processes your order and sends you a tracking number so you can track your order's progress.

Warranty

Does iFLY luggage come with a warranty?

Yes! All iFLY luggage is covered by our 20-year warranty and all X Series luggage is covered by our LIFETIME warranty! (All integrated electronics are limited to a one-year warranty.)

What does the warranty cover?

For details about our warranty, check our warranty details.

How do I register my warranty?

Visit our warranty registration page. Fill out our registration form. And just like that, you're registered! It should take all of 30 seconds to register.

If something goes wrong, how can I file a claim?

At times, travelling can be difficult and things happen that are often out of your control. When they do, remember that we’re here for you. Get in touch with us. Someone from our customer care team will be in touch to help you.

Returns and Cancellations

Can I return or exchange product?

You can return or exchange your luggage within 15 days of purchase provided that your luggage was never used. However, return shipping costs are at your expense. Get in touch with our team, so we can make the process as smooth as possible!

Can I cancel my order?

If your order hasn't been shipped yet and you decide to cancel, we'll give you a full refund.

Pricing and Billing

What are my payment options?

We accept Visa, MasterCard, American Express, JCB, Discover, and Diners Club debit and credit cards. Financing is available with Sezzle Payments.

What is the currency?

All prices are in USD, excluding iFLY Canada. All Canadian orders are in CAD.

When will I be charged?

Once you place your order, your payment is processed. Please allow up to 48 hours for the charge to appear on your statement.

Buyer's Guide

How much does the luggage weigh?

All of our luggage is lightweight, but the specific weight depends on the style and size. You can find the weights in the Features & Specs section of each product listing.

What are the dimensions?

You can also find the dimensions in the "Specs" section of each product listing.

Do the dimensions include wheels?

Wheels aren’t included in the initial dimensions, but they add about 1.5" to the height of each bag

Is iFLY airline approved?

Our luggage is made to comply with the requirements of major US airlines. Want to learn more? Check out this handy airline compliance guide to get the 411 on your airline’s size, dimension & weight limits.

Does your luggage come with TSA locks?

All iFLYSmart and X Series luggage come with integrated TSA accepted locks. Other select styles do as well. 

How do I unlock my TSA lock?

All of our luggage with TSA locks are set at 0-0-0. To unlock the zipper pullers, make sure the code is set to 0-0-0 and push the latch up. The latch is directly below the lowest “0” 

How do I set my integrated TSA lock? Instructions come directly from Travel Sentry, the creators of TSA accepted locks.

STEP 1: Locate the button under the bottom of the combination lock.

STEP 2: Push the button in and hold it down while turning the dials to the desired combination. Turn each dial to a separate digit by aligning the numbers with the bold grid line located between the dials. Use three numbers that are easy for you to remember.

STEP 3: Release the button under the lock to set the combination.

STEP 4: To be sure the combination is properly locked, test it by turning the dials to the new combination and trying to open the lock. If the combination did not set properly, repeat Steps 2 through 4 and test the lock again to confirm it is set. Ensure to document or take note of your new code so it's not forgotten.

I forgot my TSA lock code, how do I reset it?

Unfortunately, once you have forgotten the code, we are not able to advise on how to reset the code, you will be required to take it to TSA.

Are charging batteries included in X Series luggage?

No, batteries are not included. You can connect your personal battery to the USB port and wire which are integrated into X Series luggage.

How do I connect my battery to the USB port?

Simply unzip your luggage, locate the discreet electronics pocket behind the USB port and plug your battery into our USB wire.

How To Lock & Unlock Your Luggage?

Check out the video below for deets on how to lock and unlock your luggage.

Additional Support

How do I contact you?

We would love to hear from you! Send us a message at our contact us page

How do I get in touch with customer service?

We’re not robots and we’re not some mega-corporation either. Our customer care team is run by people who love helping people and we're just a quick message away.

What happens if there's an issue with my order? (damaged in transit, lost, stolen, etc.)

In the event that there is an issue with your order, please contact us at customercare@iflyluggage.com within 15 days of the “delivery date”. iFLY can only help you within 15 days of delivery, any claims outside this timeframe are not eligible for exchange, return or refund.

How can I find out what iFLY is up to next?

Get iFLY’s latest travel tips, news and offers by signing up for our postcards! To sign up, scroll down and fill out our sign-up form.

How can I find iFLY on social media?

Scroll down to the bottom of the page and click on any of our social media icons. Don’t forget to tag us @iFLYluggage and share your travel stories!