Return Policy

Returns 
To be eligible for a return, your item must be unused and in the exact same condition that you received it. It must also be in the original packaging. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. Gift cards are a non-returnable item.

To complete your return, we require a receipt or proof of purchase.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you haven’t received a refund yet, contact your credit card company as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at orders@iFLYluggage.com.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customercare@iFLYluggage.com.

Shipping
To return your product, you should mail your product to the attention of iFLY Customer Care at 99 Distribution Way Building N, Plattsburgh, New York, 12901

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.